Organic Parivar

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Privacy Policy

Organic Parivar thinks your privacy is important. Please read this section of our website to learn more about  Organic Parivar philosophy and privacy policy. We understand that the protection of privacy is a major concern to many of our customers. Organic Parivar has worked hard to gain your trust by selling only the highest quality foods and products, and we want to do everything reasonably possible to keep your trust. To build on our relationship, Organic Parivar wants you to understand a little bit about how our website interacts with visitors and how we will use any information gathered when you visit our website. By using our services and viewing this Site, you are consenting to the information collection, use and disclosure practices described in this privacy policy.

Types of Information Gathered

Organic Parivar may gather the following types of information:

1. Personal information given voluntarily while using a feature of this website, for example, during a

registration process or purchase, including name, address, phone number, e-mail address, birth date;

financial information, such as credit card number;

2. Information gathered as a result of voluntary participation in a survey or poll, or when communicating

with our webmaster or customer service Team Members; and

3. Information gathered automatically when visitors visit our website.

 

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes. We use cookies on this website. This enables the web server to identify and track the web browser. We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also us that information to recognize your computer when you visit our website, and to personalize our website for you. Our advertisers may also send you cookies. Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of may websites, including this one. 

Organic Parivar. will not sell or otherwise share personally identifying information with other people or nonaffiliated companies except to provide services to you at your request, or as required by law. Organic Parivar will share this information with certain business partners to provide some promotional & marketing services to you (eg. Regular offer intimations, emailers, phone calls etc) or requested service that we do not provide directly. Organic Parivar. will only share personally identifying information with these business partners if they agree not to disclose the information to other parties and agree not to use this information to solicit.

Organic Parivar. may share aggregate data collected through its website that does not personally identify any party with our research partner, and may from time to time share this type data with other business partners. Organic Parivar may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes. 

Also, if you participate in any blog or other online forum on our Site, any personal information that you post on the website may be shared with other participants in the forum. In any of these situations, the recipient of thepersonal information may be located in India or another jurisdiction that may not provide an equivalent level ofdata protection to the laws in your home country.

 Except as provided in this privacy policy, we will not provide your information to third parties.

 

Registration

In order for you to receive certain benefits of our website you may first be asked to supply certain information

such as your email id, mobile number, pin code and etc. Organic Parivar wants to supply you with information

that benefits you and the more relevant information we have about you the better we are able to do this.

 

Return & Cancellation

Returns & Exchange Policy:

1. Our products are thoroughly checked for the quality before delivering.

2. We insist that the customer has thoroughly checked the quality of fresh produce and grocery at the time of

receiving it.

3. In case of fresh produce (fruits, vegetable and dairy products), it is mandatory for the customer to check

   the quality of the product at the time of delivery itself. Applicable only for Lucknow, Uttar Pradesh.

4. If any of the fresh produce is not up to the customer’s requirement, they are requested to return the whole

   quantity of that product to the delivery boy. Applicable only for Lucknow Uttar Pradesh

        a. The delivery boy will deduct the amount of the returned product from the total bill, and the customer

             will make the payment accordingly.

       b.  No quality issues related to the fresh produce will be entertained by the call center executive

           thereafter.

       c.  However in case of grocery, if the customer is unable to check the quality at the time of delivery,

            he/she should inform the same to the online enquiry (+91 9044103000) within 72 hrs (3 days) of

            delivery. Applicable only for Lucknow Uttar Pradesh

5. The customer could get an exchange of the grocery pack only under following conditions;

        a. Packets that have live or dead insects.

        b. Packets that have signs of rotting.

        c. Packets that are torn, not sealed properly at the time of delivery

       d. Products that have expired.

       e. Return accepted within 15 days, the date customer purchase the products.

       f. Other than above no other issues related to products will be addressed

6. The customer shall not get an exchange of grocery product under following conditions:

      a. When the packet is opened and product is used.

      b. Customers can’t claim an exchange when they have cooked or consumed the item.

      c. The item is packed and returned in any other packing material.

7. The customer could exchange the product with a new pack of the same product, or any other product of

   the same or higher value.

8. For customers outside Lucknow, can get the money back only as per our money back policy.

 

Cancellation Policy:

1. Request to cancel the order will be accepted only if the product has not been shipped by us. If accepted,

the customer is entitled to get a refund of the entire amount.

2. If we receive a cancellation request from the customer after the product/s has been shipped by us,

cancellation request will not be accepted.

3. The Organic Parivar. reserves the right to cancel or refuse to accept any order placed due to various

reasons like no availability of stock, pricing errors, factual errors or problems identified with the

personal/financial details provided by the customer.

 

Money Back in case of cancellation or return:

In general case of exchange/replacement/return due to above mentioned quality issues and a written proof from

the customer following refund policies are applicable:

1. If a customer doesn’t wish to avail the replacement, we issue a voucher of the same value to the customer

to be availed within a specified time period mentioned on that.

2. In case of order cancellation/return through card/Net banking we credit the money back to your

credit/debit card or Net Banking which takes upto 10 to 15 working days to reflect in your statement.

3. In any of the above case delivery charges are non-refundable.

Note: Under no circumstances the customer would be given a cash refund